Terms & Conditions

By accessing or using our website, engaging our services, or entering into a project agreement with Crimson Moon Technologies Private Limited ("Company," "we," "us," or "our"), you ("Client" or "you") acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use our services.

Crimson Moon Technologies provides the following professional services to businesses and individuals worldwide:

• AI Automation, Designing and deploying intelligent automation workflows using platforms such as n8n, LangChain, and custom AI integrations.
• AI Agents, Building conversational AI agents, chatbots, and autonomous systems powered by OpenAI, Anthropic Claude, Google Gemini, and similar technologies.
• Business Automation, Streamlining business processes through workflow automation, data pipeline management, and system integrations.
• Flutter App Development, Creating cross-platform mobile applications for iOS and Android using the Flutter framework.
• Web Development, Designing and building modern, responsive web applications and websites using contemporary technologies.
• API Integration, Developing and integrating APIs to connect disparate systems, enable data flow, and extend platform capabilities.

All services are provided remotely. Unless otherwise specified in a project agreement, we do not provide on-site services.

Project engagements with Crimson Moon Technologies follow a structured process:

• Projects begin only after mutual agreement and a signed project proposal or contract between both parties.
• The scope of work, deliverables, timeline, and pricing are defined in the project proposal or contract document.
• Any changes to the original scope must be documented through a formal change request and mutually agreed upon before additional work commences.
• We reserve the right to decline any project request at our discretion.

Payment terms are established on a per-project basis and are detailed in the signed project agreement. The following general terms apply:

• Pricing is custom-tailored to each project based on scope, complexity, and timeline requirements.
• Payment milestones are outlined in the project agreement and must be met according to the specified schedule.
• Unless otherwise agreed, a deposit may be required before project work commences. The deposit amount will be specified in the project proposal.
• Late payment may result in a pause of project work. We will notify you in writing before any such pause takes effect.
• All payments are non-refundable once the corresponding project milestone has been completed and delivered.
• Invoicing is processed through the payment methods specified in the project agreement.

Intellectual property rights are allocated as follows:

• Upon full and final payment, the Client owns all final deliverables produced specifically for their project, including custom code, designs, and configurations.
• Crimson Moon Technologies retains the right to showcase completed work in our portfolio, case studies, and marketing materials unless a Non-Disclosure Agreement (NDA) explicitly states otherwise.
• Pre-existing proprietary tools, frameworks, libraries, and reusable code components developed by Crimson Moon Technologies remain our intellectual property and are licensed to the Client under the project agreement.
• Third-party tools, open-source libraries, and licensed software used in the project remain under their respective original licenses and are not transferred to the Client.
• The Client warrants that all materials provided to us for use in the project do not infringe on any third-party intellectual property rights.

We take confidentiality seriously and are committed to protecting sensitive information:

• Crimson Moon Technologies is willing to sign Non-Disclosure Agreements (NDAs) prior to detailed project discussions to protect proprietary information.
• Both parties agree to keep all confidential information disclosed during the course of the engagement private and not to share it with any third party without prior written consent.
• Confidential information includes, but is not limited to: business strategies, technical specifications, financial data, customer data, trade secrets, and any proprietary processes shared during the engagement.
• This confidentiality obligation survives the termination of any project agreement.

Our refund policy is designed to be fair and transparent:

• Refund requests are handled on a case-by-case basis and must be submitted in writing to hello@crimsonmoontech.com.
• No refunds will be issued for project milestones that have been completed and delivered as per the project agreement.
• For cancelled projects, partial refunds may apply based on the amount of work already completed. The refund amount will be determined by the proportion of the project scope that has been delivered.
• Any approved refunds will be processed within 30 business days via the original payment method.
• Expenses incurred for third-party services, licenses, or resources purchased specifically for the project are non-refundable.

To the fullest extent permitted by applicable law:

• Crimson Moon Technologies' total liability arising out of or related to any project engagement shall not exceed the total project fees paid by the Client for the specific engagement in question.
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, even if we have been advised of the possibility of such damages.
• We are not responsible for any damages resulting from the Client's use or inability to use the deliverables, or from any modifications made to the deliverables by third parties after delivery.
• This limitation of liability applies regardless of the legal theory under which the claim is made.

The following warranties and disclaimers apply:

• Custom software development services are provided "as is" without any express or implied warranties beyond those explicitly stated in the project agreement.
• Bug fixes and minor adjustments are included during the support period defined in the project agreement. The duration and scope of the support period are specified per project.
• We do not provide any warranty or guarantee for third-party services, APIs, platforms, or integrations that are outside our direct control. This includes, but is not limited to, changes in third-party API pricing, availability, or functionality.
• We warrant that all work will be performed in a professional and workmanlike manner consistent with industry standards.
• Any warranties that cannot be disclaimed under applicable law shall be limited in duration to the shortest period permitted by law.

The terms governing termination of engagements are as follows:

• Either party may terminate a project engagement by providing written notice to the other party. The notice period and conditions are specified in the individual project agreement.
• Upon termination, the Client is responsible for payment of all work completed up to the date of termination, regardless of whether the full project scope has been delivered.
• We will deliver all completed and in-progress work to the Client upon receipt of outstanding payment for completed milestones.
• Any deposits or advance payments for work not yet commenced may be partially refundable at our discretion, less any administrative or resource costs already incurred.
• Provisions of these Terms that by their nature should survive termination (including intellectual property, confidentiality, and limitation of liability) will remain in effect.

These Terms of Service and any disputes arising from our services are governed by the following:

• These Terms shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan.
• In the event of any dispute, controversy, or claim arising out of or relating to these Terms or any project engagement, both parties agree to first attempt to resolve the matter through amicable negotiation.
• If amicable negotiation fails to resolve the dispute within 30 days, the matter may be referred to the competent courts in Pakistan.
• The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply to these Terms.

We reserve the right to update these Terms of Service:

• Crimson Moon Technologies may update, modify, or revise these Terms at any time at our sole discretion.
• Changes will be effective immediately upon posting the updated Terms on our website. The "Last updated" date at the top of this page will be revised accordingly.
• Your continued use of our website or services after any changes to these Terms constitutes your acceptance of the updated Terms.
• We encourage you to review these Terms periodically to stay informed of any updates. Material changes may also be communicated via email for active project engagements.

If you have any questions, concerns, or requests regarding these Terms of Service, please do not hesitate to reach out to us: